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Privacy Policy

Last Updated: March 25, 2024

1. Introduction

At Elovah ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website elovah.com (the "Website") or make a purchase from us.

Please read this Privacy Policy carefully. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Website.

2. Information We Collect

We collect several types of information from and about users of our Website, including:

Personal Information

When you create an account, place an order, sign up for our newsletter, or contact us, we may collect personal information such as:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment information (credit card numbers, billing address)

Usage Information

We automatically collect certain information about your device and how you interact with our Website, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages you view
  • Time and date of your visit
  • Time spent on pages
  • Links you click

3. How We Collect Information

We collect information directly from you when you provide it to us, automatically as you navigate through the Website, and from third parties, as described below:

Information You Provide

We collect information that you provide directly to us when you:

  • Create an account or profile
  • Make a purchase
  • Sign up for our newsletter
  • Contact our customer service
  • Participate in surveys, contests, or promotions
  • Post reviews or comments

Automated Information Collection

When you visit our Website, we automatically collect certain information using:

  • Cookies: Small data files stored on your device
  • Web beacons: Electronic images that track your activity
  • Log files: Records of website activity
  • Analytics tools: Services that measure website usage

4. How We Use Your Information

We use the information we collect about you for various purposes, including to:

  • Process and fulfill your orders
  • Create and manage your account
  • Provide customer service
  • Send transactional emails (order confirmations, shipping updates)
  • Send marketing communications (if you've opted in)
  • Improve our Website and product offerings
  • Personalize your shopping experience
  • Analyze usage patterns and trends
  • Protect against fraud and unauthorized transactions
  • Comply with legal obligations

5. How We Share Your Information

We may share your personal information with:

  • Service Providers: Third parties that help us operate our business (payment processors, shipping companies, marketing partners)
  • Business Partners: Trusted companies we work with to provide products or services
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

6. Your Choices and Rights

You have certain choices and rights regarding the personal information we collect:

  • Account Information: You can update your account information by logging into your account
  • Marketing Communications: You can opt out of marketing emails by clicking the "unsubscribe" link
  • Cookies: You can manage cookie preferences through your browser settings
  • Access and Deletion: You may have the right to access, correct, or delete your personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Security

We implement appropriate security measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

8. Children's Privacy

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we may have collected information about a child, please contact us immediately.

9. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our Website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Elovah
Email: privacy@elovah.com
Phone: (555) 123-4567